Refund policy

At Triana, we take great pride in the quality of our fragrances and carefully inspect every order before it is dispatched.

Due to the nature of perfumes and for hygiene and safety reasons, we are unable to accept returns, exchanges, or offer refunds on any products once an order has been delivered.

Please ensure you review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order by emailing info@trianaperfumes.com. Kindly include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Our team will review your request and, where appropriate, arrange a replacement or another suitable resolution. 

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the shipping provider to investigate the matter and assist you accordingly.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: info@trianaperfumes.com

Thank you for your understanding and for choosing Triana Perfumes.